Here is a list of our most frequently asked questions.
If you don’t find the answer to your question here,
contact us and a response will be sent to you within 24 – 48 hours.
How to place an order?
To purchase items simply click on the Add To Cart option of the item(s) that you want. The item(s) will then be added to your shopping cart. You can either view your shopping cart or Check Out.
Items in your cart are not reserved for you and are available for other people to buy so make sure you act fast if there’s something you really want.
Can I cancel my order?
You can cancel your order, for any reason, up to the moment it is processed. Once it has been processed, you cannot cancel but you may return your order.
Do you offer exchanges?
Unfortunately we do not offer an exchange service. If you do not want to keep your item, please click here to follow our Returns Policy.
How to track your order.
Tracking is quick and easy. You will have received tracking number along with the confirmation of your delivery. Simply copy the 'tracking number' into the Track My Order page for a delivery update.
How long will it take for my item(s) to arrive?
Our goal is to offer you the best shipping times, no matter where you live. Every day, we deliver to customers across the world, ensuring that we provide the very highest levels of responsiveness to you at all times.
- Processing time: 24 hours to process your order.
- Shipping time: Delivery usually takes about 10–20 business days. See below for average delivery times specific to each country.
Country Average Delivery Time UK 12 Days United States 10 Days Canada 10 Days Australia 12 Days New Zealand 12 Days France 10 Days Germany (Tracking not available) 15 Days Netherlands 12 Days Spain 10 Days Russia 15 Days
Please Note: These delivery times are based on our latest figures. Delivery can be faster or slower depending on various circumstances.
How much does Shipping Cost?
Other Shipping Rates.
Free Standard Worldwide Shipping
7 - 10 Working Days
Express Worldwide Shipping (DHL)
3 - 7 Working Days
Free Standard Worldwide Shipping (Orders over £150)
7 - 10 Working Days
I haven't received my item. What can I do?
If you still have not received your order(s) after a reasonable time (usually 20 days), please contact us.
Will I be charged additional import duties?
You may be subject to import duties and taxes, which are levied once the package reaches your country. Any additional charges for customs clearance must be covered by you; we have no control over these charges and can’t predict what they may be. If you are unsure and would like to discuss this with us then please contact us for more information.
Where do you currently ship?
We currently ship to the following countries:
Germany (Tracking not available)
Can I track my order?
Yes, tracking is quick and easy. You will have received tracking number along with the confirmation of your delivery. Simply copy the 'tracking number' into the Track My Order page for a delivery update.
Chinese New Year Delivery Times
Please be aware that Chinese New Year will take place from February 11th- 25th 2018.
As a result, we will be facing 2 weeks processing and shipping delays. This could result in shipping delays.
If you want to return the product, please contact us before you send the item back. If you return the goods without first confirming, your return cannot be processed.
You will receive a full refund for any unworn, unused item where:
* The wrong item was received in terms of colour, size, or model (evidence is needed).
* Arrived in a damaged condition (evidence is needed).
* The order went missing.
* The estimated delivery time has expired.
Sale items cannot be returned for a refund (credit only). This includes Black Friday / Cyber Money offers
You must return items within 14 days of receipt. Your statutory rights are not affected by our returns policy.
How do I get a refund?
You will receive a full refund for the following issues:
- The wrong item was received in terms of color, size, or model (evidence is needed).
- The package has arrived in a damaged condition (evidence is needed).
- The item arrived in extremely poor quality (evidence is needed).
- The order went missing.
- The estimated delivery time has expired.
Returns Shipping Costs
Unfortunately we do not currently offer prepaid returns. If you need to return your order please follow the instructions on the returns policy and send your parcel back to our warehouse address.
BLVCK ROSE Returns
407, No 3 North Building,
Jingye Creative Suite Park, Haizhu District,
How do I cancel my account?
What payment methods do you accept?
You can also pay for an online
purchase using PayPal.